Frequently Asked Questions
Q) What payment options do we offer?
A) The payment options we offer are Paypal and Credit or Debit Card through Paypal secure payment gateway. We can also accept VISA, MasterCard, AMEX, Bancontact and iDEAL payments, through myPOS Checkout. This option is available for orders less than 1500€ or equivalent. For the orders more than 1500€ (or equivalent), you can pay with a Direct Bank Transfer to our accounts, in EUR, USD and GBP.
Q) How can I recover my password?
A) Just click on LOST PASSWORD: After inserting your Username or email, you will receive then an email which will send you directly to your profile where you will be able to change your password.
Q) How do we deliver?
A) All our international shipments are made by using FedEx Express or Economy.
Once your payment has been confirmed we usually manage to ship out your purchase order within 1-2 business days. Depending on your purchase amount it could take a few days longer.
Before shipping out any goods we always quality control each item. That all the original tags are included, NO defects are on any of your items and that all additional accessories are included.
Q) How do we deal with customs (Outside of EU)?
A) Since each country has different customs regulations we can provide documentation upon request. Although customers outside the EU are responsible for taxes and duties. Import duty or tax costs will be unvoiced to you directly from Fedex or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. If you have any questions about how your shipment can be solved please email or call us.
Q) Is the VAT included in the price?
A) Yes all price that you see inside our website is inclusive 20% VAT.
Q) Are your products authentic?
A) All products purchased from us are authentic. We can provide you full detailed invoice confirming exactly what you have purchased with all our details present for your records.
Since we only deal directly with each brand clothing we can 100% guarantee that all our stocks are authentic. We never deal with outside dealers and agents.
Q) How often does your stock/website get updated?
A) On a weekly basis, so keep an eye on the stock to get updated. There is a latest stock page. The best way to keep informed of our stock coming in or not yet on the website is to join our mailing list. Just put your name and email address in and we send one or two emails maximum per month with full details of upcoming stock. If you would like to review everything we have in stock, we highly recommend that you visit our warehouse. We can guarantee that you won’t be disappointed on the selection and prices.