FAQ

Frequently Asked Questions

Q) What payment options are available?

A) Elevate your shopping experience with our versatile payment options designed for your convenience. Choose from the following secure methods:

• Paypal: Enjoy the ease and security of Paypal, which includes Credit or Debit Card transactions processed through the Paypal secure payment gateway.
• Credit and Debit Cards: We accept major credit and debit cards, including VISA, MasterCard, and AMEX, ensuring a seamless and secure transaction experience. For orders exceeding this amount, we recommend considering Direct Bank Transfer or Paypal for a tailored payment experience.
• Direct Bank Transfer: Opt for a Direct Bank Transfer for orders surpassing 1500€ (or equivalent), providing a straightforward and reliable payment method.
• Paypal for High-Value Orders: For orders exceeding 1500€ (or equivalent), you may also choose to pay via Paypal, ensuring flexibility and security.

Currency Considerations:
For payments in currencies other than EUR, USD, and GBP, we offer the secure and reliable option of Paypal, including Credit or Debit Card transactions through the Paypal secure payment gateway.

Discover a seamless and secure payment journey at our webstore, where your satisfaction is our top priority. If you have any further inquiries or need assistance, feel free to contact our dedicated customer support team.

 

Q) How can I recover my password?

Q) How do we deliver?

A) Elevate your shopping experience with our reliable and efficient international shipping process. Here’s what you can expect:

1. Shipping Partners:
Experience the epitome of shipping excellence with international deliveries handled by renowned carriers such as FedEx Express, DHL, and UPS. Our strategically located warehouses in the USA, Germany, Sweden, and Italy ensure swift and secure shipping to your doorstep.

2. Speedy Dispatch:
Once your payment is confirmed, our dedicated team swings into action. We strive to dispatch your order within a mere 1-2 business days, ensuring a prompt start to your fashion journey.

3. Timely Delivery:
Depending on your purchase amount, delivery times may vary slightly. Rest assured, our commitment to delivering your order promptly remains unwavering. Your satisfaction is our top priority, and we aim to exceed your expectations with every shipment.

4. Quality Control Assurance:
Before your eagerly awaited package embarks on its journey, we conduct rigorous quality control checks on each item. Our meticulous inspection ensures that every product meets our high standards. You can shop with confidence, knowing that your order undergoes scrutiny to verify the inclusion of original tags, additional accessories, and a flawless product free from defects.

Trust us to not only deliver your fashion desires but to do so with precision, speed, and a commitment to quality. If you have any specific queries about your shipment or need further assistance, our customer support team is ready to provide personalized assistance. Your satisfaction is our mission, and we look forward to exceeding your expectations with each delivery.

Q) How do we deal with customs (Outside of EU)?

A) Navigating customs is a breeze with our support. Here’s how we ensure a smooth process for our valued customers outside the EU:

1. Customized Documentation:
Recognizing that each country has distinct customs regulations, we’re here to assist. Upon request, we can provide documentation tailored to your specific needs. This personalized approach ensures clarity and compliance with your local customs requirements.

2. Taxes and Duties Responsibility:
Customers outside the EU bear the responsibility for taxes and duties associated with their purchases. Import duty or tax costs will be invoiced directly from FedEx or an import broker appointed by you. This direct invoicing process streamlines the payment of duties, ensuring a transparent and efficient transaction.

3. Landed Cost Price Evaluation:
To empower our customers with informed decision-making, we recommend reaching out to your local customs authority before completing your purchase. Determining a landed cost price in advance allows you to anticipate and plan for any additional charges, contributing to a hassle-free shopping experience.

4. Need Further Assistance? Contact Us:
We understand that navigating customs processes can raise questions. Should you require further assistance or have inquiries about how your shipment can be optimized, don’t hesitate to reach out to us. Contact us via email at info@brandsvice.com or give us a call, and our dedicated team will guide you through the process.

At our webstore, customer satisfaction extends beyond the point of purchase. We’re here to support you at every step, ensuring your shopping experience is seamless and stress-free. Thank you for choosing us, and we look forward to serving you with excellence.

Q) Is the VAT included in the price?

A) Transparency is key at our webstore, and we want you to have all the information you need. Here’s the lowdown on VAT:

1. Exclusive Pricing:
The prices listed on our website are exclusive of Value Added Tax (VAT). This allows us to provide a clear and straightforward display of product costs.

2. Responsibility for Taxes and Duties:
Customers residing outside the EU should be aware that they are responsible for any applicable taxes, duties, import fees, or other tax-related costs imposed by their local customs authorities.

3. Local Customs Regulations:
Import duties and taxes vary from country to country, and it’s important to familiarize yourself with your local customs regulations. This ensures a smooth and informed shopping experience, with no surprises when it comes to additional charges.

4. Clarity in Your Shopping Experience:
We believe in transparency, and our aim is to empower you with all the necessary information. By separating VAT from the displayed prices, we enable you to make well-informed decisions while shopping with us.

Rest assured, our commitment to providing exceptional value remains steadfast, and we’re here to assist you should you have any questions or require further clarification. Your satisfaction is our priority, and we want your shopping experience to be as seamless and enjoyable as possible. If you have any specific inquiries regarding taxes or need personalized assistance, feel free to reach out to our dedicated customer support team. Happy shopping!

Q) Are your products authentic?

A) Authenticity is our unwavering commitment, and here’s how we ensure you’re getting the real deal:

1. Direct Brand Relationships:
At our webstore, authenticity is non-negotiable. We pride ourselves on establishing direct relationships with each brand we feature. By dealing directly with the brands, we eliminate any doubt about the authenticity of our products.

2. Guarantee of Authenticity:
Rest assured, every product in our inventory is undeniably authentic. To reinforce this commitment, a detailed invoice accompanies every order, confirming the exact items you’ve purchased. This transparent documentation is our way of ensuring you have complete confidence in the authenticity of your chosen pieces.

3. No Middlemen Involved:
We take authenticity seriously, and that’s why we never involve outside dealers or agents in our operations. By cutting out the middlemen, we maintain strict control over the sourcing and delivery of our products, ensuring that they meet the highest standards of authenticity.

4. Unparalleled Quality Assurance:
Our dedication to authenticity extends beyond words. Each product undergoes rigorous quality checks, guaranteeing not only genuine brands but also top-notch quality. When you shop with us, you’re not just buying a product; you’re investing in an authentic and exceptional experience.

Feel the confidence that comes with knowing your fashion choices are genuine and of the highest quality. If you ever have questions about authenticity or need further clarification, our customer support team is here to provide the assurance you seek. Thank you for choosing authenticity with us!

Q) How often does your stock/website get updated?

A) Stay on the pulse of the latest trends with our commitment to regular updates:

1. Weekly Stock Refresh:
Elevate your shopping experience with our dynamic inventory. We update our stock on a weekly basis, ensuring a constant flow of new and exciting fashion pieces. Keep a close eye on our website as fresh styles are introduced regularly.

2. Sort by Latest:
Finding the newest additions to our collection is a breeze. Simply navigate to your preferred category and choose the “sort by latest” option. This feature allows you to explore the latest trends and additions in each category, helping you stay ahead in the world of fashion.

3. Newsletter Benefits:
Optimize your shopping experience by signing up for our newsletter. By providing your name and email address, not only do you unlock an exclusive 5% discount on your first purchase, but you also gain access to a wealth of benefits. Expect a couple of informative emails each month, keeping you in the loop about upcoming stock releases and featuring captivating articles designed to inspire and enhance your shopping journey.

4. Exclusive Insights:
Our newsletter is not just about updates; it’s a gateway to a world of inspiration. Discover tips, trends, and interesting articles that add value to your fashion choices. We believe in making every purchase meaningful and empowering you with insights to maximize your style.

Experience the thrill of staying current with the latest in fashion by embracing our regular updates and newsletter exclusives. If you have any questions or need assistance, our dedicated customer support team is here to ensure your shopping journey is as seamless and enjoyable as possible. Happy exploring!