General conditions of sale acceptance
Customers should review general conditions of sale and privacy policies on the given website before making any purchases. If a customer proceeds with a purchase, it is assumed that they have indeed given full acknowledgment and agreement to such policies, and without such acceptance, purchases should not be made.
Brands Vice offers products only to persons of or over the age of 18, and who are legally competent to enter into such a binding contract. Under no circumstances will Brands Vice process any orders from individuals who fail to meet such criteria.
How to purchase
Any purchase of products completed by customers is done so in coordination with what is displayed and described on the website, including the indicated price and additional taxes and fees, which may vary depending on location. Additional costs include the cost of shipping and legislation charges.
The amount of units available will determine the availability of items, thus Brands Vice cannot guarantee the delivery of products ordered. Brands Vice will provide customers with the option of reserving products where possible and will communicate such us delivery time, especially in case that there is a delay.
Before completing any purchase, the customer will always be made aware of the specific unit cost of each product selected, as well as the total number ordered (if more than one) and any delivery charge.
Having completed their purchase, customers will receive an E-Mail confirmation of their order, with Brands Vice stating that is has been received, and they will be provided with a unique order number. Customers will also receive a second E-Mail, which confirms the acceptance of their order, including information about the delivery of products to the stated address and an estimated delivery date. This information gives clients the opportunity to check relevant information, and if necessary report and/or request further information at email@example.com
Customers will be able to check the status of the order in the customer area.
Orders will have one of the following statuses:
CONFIRMED: Order has been made by the Customer and his/her payment has been verified.
WAITING FOR CONFIRMATION: Brands Vice has verified the order, thus confirming the availability of the product/s.
COMPLETED: Purchased goods have been delivered to the relevant courier for transportation.
Methods of Payment
Payment by installments is strictly prohibited.
Should the customer choose to pay by one of the credit cards options that are accepted and displayed in the website, any payment must be made with the submission of the purchase order. The validity of the payment method will be stringently checked by the provider during the order process, and an E-Mail confirming the success of the payment is sent to the customer. Credit is received by Brands Vice at the moment of the shipment of products.
Product prices are subject to change, however, confirmed orders will not be affected by any such alterations.
Should the provider or institution issuing the credit card refuse payment for any reason, Brands Vice will not be held responsible for any delay or non-delivery of items.
Brands Vice reserves the right to automatically cancel any order in the absence of relevant information needed to complete a transaction.
Information from the buyer’s credit card or financial information will at no time be known by Brands Vice. Such information is transmitted through a secure and safe connection to an online portal for the bank or finance company provided by the customer. Therefore, Brands Vice will not be responsible for any fraudulent or illegal use of credit cards which may potentially occur during the transaction of a purchase. If PayPal is used as a method of payment, customers will be directed immediately to the PayPal login page in order to complete their order.
When using PayPal, the amount of the purchase is charged to your PayPal account at the time of the order. In case of cancellation by the customer or non-acceptance by Brands Vice, the amount will be refunded to the Customer’s individual PayPal account. Brands Vice will in no event be liable for any damages, direct or indirect, as a result of any delays in releasing the amount committed by PayPal. For each transaction made with the PayPal account, the customer will receive, by e-mail, confirmation from PayPal directly. Brands Vice reserves the right to cancel and/or suspend the order if PayPal sends an e-mail message showing errors and/or irregularities in the payment. In such instance, Brands Vice reserves the right to obtain additional information from the customer, as well as the sending of documents to prove the ownership of credit cards. Brands Vice also reserves the right not to accept the order without any right for the Customer to claim damages.
Should the customer cancel an order reserved with payment by credit card, bank transfer or PayPal, Brands Vice will reimburse through the same chosen method of payment made by the Customer, and requests for other methodology will not be permitted under any circumstances.
Customer data is processed in a manner which prevents third parties from coming into contact with them. To increase security further, customers should strive to use an internet provider such as Internet Explorer, Google Chrome, Mozilla or Safari. Until the time when customers confirm any order, data surrounding credit card details reside exclusively on the customer’s computer or device.
Brands Vice accepts orders worldwide, however, delivery times may increase depending on the delivery destination.
Invoices for orders delivered by carriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.
Any shipment costs added to the price of products will be calculated by our system. With larger orders, a member of our customer services team will contact the client to discuss shipment details and delivery time.
Verification is required if the number of packages delivered corresponds to that shown on the transport document, if the packaging is intact, and/or if the product matches the order. If this is the case, customers must sign the delivery correspondents with ”the right to check the integrity of the products”. If this fails to be completed, customers may not dispute the non-matching appearance or quantity of the product ordered after delivery.
Products are delivered from Brands Vice within 2-3 working days from the dispatch of the order & payment confirmation. The regularity of payment is always checked before carrying it out. In case of orders with payments in advance other than by bank transfer and where Brands Vice has reported of anomalies, such as mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days after the check for regularity of payment. In the unlikely event that a product has not been delivered after 10 working days from the order confirmation, customers should send a direct E-Mail to firstname.lastname@example.org with the subject line “non-delivery”, while also stating the order number as well as any other additional information. Having received the E-Mail, Brands Vice will contact the customer within 2 working days in order to resolve the problem and explain why the order has not been delivered, if necessary.
Although customers outside EU are responsible for taxes and duties, import duty or tax costs will be invoiced to them directly from Fedex or an import broker appointed by them. We recommend you to contact your local customs authority to determine a landed cost price prior to purchase completion. If you have any questions about how your shipment can be solved please email or call us.
When using Bank Invoice, the amount of the purchase will have to be paid within 48 hours or your order will be canceled. Once the bank transfer has been confirmed you will receive a notification and your order will be shipped out within 48 hours.
Refunds & Returns
The returning of products because of differences from what was ordered or product defects will be authorized by Brands Vice within two days of delivery.
In order to return such items, customers must contact Brands Vice by E-Mail to email@example.com
Such E-Mails should include the date of purchase, along with the choice of reimbursement method. The client must also provide photographic evidence for any defected products.
The cost of return shipment will be borne by the customer and the return will be managed by a special courier tasked by Brands Vice. The cost of return shipment will be deducted from the refund for goods returned.
The product, along with its original packaging, as well as any other items received must be sent to Brands Vice in order to protect it from damage.
Requests for refunds made after two days of delivery will not be accepted.
Any agreed refunds will be made by bank transfer or by PayPal within 10 working days of receipt of goods.
Brands Vice will be the “owner” of customer’s data and all the information concerning the use of their personal data is summarised in the privacy document, in accordance with the Protection of Personal Information legislation. Customers must, therefore, accept such policy before proceeding with any purchases, with a particular focus on the following areas:
- Purposes of data processing. Commercial, promotional and/or sales purposes to identify potential customers for each specific product or service (eg, statistics, customer satisfaction feedback, preliminary gathering of information aimed at reaching an agreement or provision of a service, etc.); Customer satisfaction research (eg research on the quality of services); Fulfillment of obligations under the law, regulations or legislation.
- Data communication. The personal data collected by Brands Vice will be communicated and/or processed by people we trust, who, in pursuit of the above objectives, carry out operational, technical and organizational tasks. The personal data provided by Customers are used only to perform the job or related services; the data are not disclosed to third parties unless such disclosure is required by law or is directly necessary for the fulfillment of requirements.
All the details of the credit cards processed by email/ telephone/fax are processed by the PayPal secure server and immediately canceled after the transaction.
- Rights of interested parties. – It is fully established that the customer has the option to exercise specific rights. The Customer may obtain: confirmation or otherwise of the existence of data concerning them, even if not yet recorded;
Information about the origin of personal data, the purpose and methods of processing it, and the basis of processing in cases where this is done using electronic instruments;
Indication of the identity of the Owner and the Person Responsible, and the persons or categories of persons to whom the personal data may be communicated or who have access to them;
The cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as updating, rectification or, where interested, integration of data unless it is impossible or involves the use of disproportionate means. The Customer may also object, for legitimate reasons, to the processing of personal data about them, even if it relates to the purpose of the data collection. The Customer can also object to the processing of personal data for sending advertising material or otherwise, aimed at carrying out market research and business communications.
The GDPR applies to any business that does one or both of the following:
- Offers products or services to citizens of the EU
- Collects personal information from citizens of the EU
- Note that if you meet either of these criteria, it doesn’t matter where your business is located.
This means that a U.S.-based business that simply collects email addresses from EU citizens will be required to comply with the GDPR.
Brands Vice has the right to edit this document without notice at any time, and as a result will be effective from the date of its publication at brandsvice.com.
All orders are being processed and shipped through our warehouses which are located in USA, Sweden, Germany, Italy.